FAQs

1. What is the ITP (Internationally Trained Professionals) Mentorship Program?

The ITP Mentorship Program is an on-the-job mentorship program that pairs ITP’s with PQCHC (Pinecrest-Queensway Community Health Centre) staff for an unpaid three month placement.
The purpose of the program is to:
A) Provide ITP’s with a unique opportunity to gain Canadian work and cultural experience in a professional environment
B) Develop the ITP’s professional and social networks
C) To practice and enhance ITP’s skills in their chosen field

2. Who is a mentee?

A mentee is an internationally trained professional who has been accepted into the program through an interview process and has been paired with a staff at PQCHC.

3. Who is a mentor?

A mentor is an experienced staff member at PQCHC who has been paired with a ITP according to their field of expertise.

4. What are the criteria to have this considered as a successful placement and receive the certificate of completion?

A certificate of completion from the program is granted when either the ITP:
A) Have completed 144 hours  and attended  at least  4 of the 6 mandatory  peer support meetings and workshops
B) Have a found job in their field of expertise (at anytime during the placement)
C) Have been accepted in an academic program  to pursue studies related with the ITP’s  professional and career development

5. How long do you keep the applications that have not been selected for the placements?

6 months.

6. Does participation in the ITP Mentorship Program guarantee my employment with either PQCHC or another organization?

The program does not guarantee employment with PQCHC or somewhere else.  The ITP Program provides a unique opportunity to gain Canadian experience in a real work environment, increase knowledge in the health promotion and social services field and gives opportunity to expand professional networks. However, if you are interested in applying to a position in PQCHC, you can apply through PQCHC website in the career section looking at the current posted opportunities.

7. The mentor is not familiar with the current labour or resumes and cover letters for that matter. Are they expected to provide employment support for the mentee?

PQCHC has an Employment Ontario site which offers resume writing workshops, interviewing workshops and employment supports.  The program facilitators also provide career development support for mentees. However, mentors do have valuable knowledge about their fields of expertise and feedback and guidance is strongly recommended.  Mentees are generally asking for an opinion or feedback as they continue to work towards understanding their field in Canada and what positions their skills are best suited.  It’s recommended to support the mentee in areas where the mentor feels comfortable supporting, provide clear feedback, and refer the mentee to connect with the program facilitators for additional support and feedback.

8. As an ITP mentee, what happens once I finish my 3 month placement?

When you finish your 3 month placement you will complete an exit interview. A certificate of completion will be presented and there will be a celebration with you and your mentor. Depending on your personal choice and available opportunities you might qualify for a second placement, continue as a volunteer at PCHC, or pursue different options in different organizations according to available opportunities and personal interest.

9. What is a second placement and how does an ITP mentee qualify for one?

A second placement is an agreed continuation of the original 3 month placement according to the needs, interests and availability of the mentee, mentor and program where the mentorship is taking place. A second placement is not suitable for all cases and it is not an indicator of a successful or unsuccessful placement. In order to have a second placement you, your mentor and the ITP program facilitator have to agree to continue the mentorship experience with your placement. The mentee and mentor will complete an evaluation/interview for the original 3 months of the placement and another when the second placement is finalized.

10. The placement is 12 hours a week during 3 months. Can we spread out the 12 hours however we want during the week?

Yes.

11. As an ITP mentee, can I apply to different jobs during my 3 month placement?

Yes.

12. Can the ITP mentee complete more than 12 hours a week?

It must be discussed with the mentee, mentor and the ITP Program facilitator in order to define how the objectives of the placement will be met.

13. Can the ITP mentee complete less than 12 hours a week?

Depending on the circumstances, it will have to be coordinated with the mentee, mentor and the ITP Program facilitator to define how the objectives of the placement will be met.

14. Who sets up the workstation or work space for the placements?

The mentor will make accommodations for the work area according to the specific needs of the project/program that the mentee is working with. It is recommended the mentor discuss workspace plans with their supervisor prior to the placement start date. When necessary, the ITP Program Facilitator provides the badges to have access to the PQCHC building.

15. What access will the ITP mentee have to PQCHC computers and the u: drive?

The ITP Program Facilitator provides a password for ITP Mentees to use PQCHC’s computers and access the internet but doesn’t give access to the u: drive.

16. As an ITP mentee, I find it difficult to make it to the peer support meetings; can I still participate in the program?

The peer support meetings, workshops and training are vital component to the overall mentoring experience and they are mandatory.  The meetings facilitate the reflection of your skills and experiences, connects you with the rest of the group, and to the program staff.  Failing to attend the peer support meetings, workshops and training severely limits the program experience and could result in an incomplete ITP placement.

17. When are the ITP peer support meetings?

The ITP peer support meetings are held every two weeks on Wednesdays from 1:00pm-3:00pm. Keep this is mind when planning your schedule.

18. Will PQCHC pay for specific workshops and training that the ITP mentee would like to attend?

No. The ITP will be provided with specific training as a part of the program. Any additional workshops or training expenses will not be covered. If it is required by the program in which the mentee is placed, it will be up to the mentor/ITP Program Facilitator to make the decision based on funding and training availability.

19. If there is a challenge with your mentor or mentee how do I resolve the situation?

You should first approach your mentor or mentee in a respectful and friendly way to express your concerns. Try to offer different alternatives to solve the situation. If you don’t feel comfortable doing so or the challenge continues, contact the ITP Program Facilitator.

20. What is the process to guarantee the confidentiality and private information of our clients when we have an ITP working with our programs?

Each ITP member has gone through a screening process that consists of an interview, personal references check and police records check. They have also signed all the documentation related with privacy and confidentiality required by PQCHC.

21. I plan on taking a few weeks’ vacation; can I still participate in the program?

Yes. People take time off, planned or unplanned, these things happens. The program is designed to provide flexibility for both the mentor and the mentee. Time missed can be made up by extending the placement a few hours/weeks at the end.  Ultimately, it’s up to both mentor and mentee to get the most out of the program.

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